by Abraham Whaley | Jan 25, 2012 | Innovation, Practice Marketing, Social Media
As healthcare embraces technology to improve patient outcomes, streamline operations, and lower costs, the technologies with the most impact are the ones that Make Things Simpler. One of the most basic ways to simplify a complex process to is...
by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jul 10, 2011 | Practice Marketing, Social Media
As social media matures and more healthcare groups gain experience using it, we understand more about it and the role it will play in the future of healthcare. Last week, Abraham and I gave a program called “Starting the Conversation: An Introduction to Using...
by Mary Pat Whaley | Apr 13, 2011 | Social Media
Yesterday I had the pleasure of speaking to the Fayetteville (NC) Area Medical Group Managers Association (FAMMA) and we had a lively discussion about social media and healthcare. Here’s the link that you can use to download my powerpoint presentation.
by Mary Pat Whaley | Nov 7, 2010 | Innovation, Memes, Social Media
I could write thousands of words about Adrian Segar and “Conferences That Work” because my conversation with him went that far and that long and he was that interesting to speak with. Adrian told me “I am on my fifth career” and that “the...
