by Mary Pat Whaley | Jan 16, 2018 | Amazing Customer Service, Practice Marketing
It is important to address every online review – good or bad – publicly so that others reading the review will know you are responsive to patient communication and concerns. Here’s How to Respond Here are some simple steps to addressing a bad review,...
by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jul 19, 2011 | Practice Marketing, Social Media
Asking for feedback can be tough. Asking for feedback as a physician or care provider is unexplored territory for most practices. My primary care provider has a simple and effective way to ask patients to leave feedback online. At the checkout desk is a small pile of...
by Mary Pat Whaley | Jan 5, 2009 | Amazing Customer Service
The older I get, the more I dislike going to the dentist. I don’t know if it has to do with the increasing number of root canals and crowns I’ve needed, or if it has to do with becoming more controlling as I age and feeling totally out of control in the...
