In Episode #4 of The Manager’s Minute Video Series, Mary Pat explains the difference between insurance “eligibility” and insurance “benefits” and why a successful practice should check them both for every patient, at every visit.
If you’re wondering how to get your point across to your staff, your patients, or even your kids – why not make a video?
Here’s a delightful video that Caregiver Ben made about employee BMI screening for Heartland Health. All it takes is a flip video camera ($100 – $200) and a little practice. Think of all the ways you could use video at your practice:
New employee orientation & training
Training for existing employees learning new processes
Introduction of new protocols
Documentation of office events
Pediatrics – filming baby’s first visit as a gift to the parents
Geriatrics – filming the doctor’s instructions for the caregiver
Filming instructions for a non-English speaker with the translator
Filming instructions for a low-literacy patient
Filming new physician visits to help improve eye contact and communication
Welcome to our practice video on your website
Videos on your website showing patient how to check blood sugar, take their blood pressure, check their home for fall risks – endless!
Videos of each provider introducing themselves
Videos of most frequently asked questions in your practice
Testimonials of satisfied patients on your website
If it’s hard to have regular staff meetings or if you typically write an office newsletter once a month or so, make a video staff meeting or newsletter!