by Mary Pat Whaley | Jan 16, 2018 | Amazing Customer Service, Practice Marketing
It is important to address every online review – good or bad – publicly so that others reading the review will know you are responsive to patient communication and concerns. Here’s How to Respond Here are some simple steps to addressing a bad review,...
by Mary Pat Whaley | Oct 17, 2012 | Human Resources, Leadership
Sometimes a job just gets a little old, and even the best employees need a little something to get them re-engaged and excited again. Try one of the ideas below at your practice and let me know in the comments the ways you keep your staff energized and engaged! 1....
by Abraham Whaley | Jan 25, 2012 | Innovation, Practice Marketing, Social Media
As healthcare embraces technology to improve patient outcomes, streamline operations, and lower costs, the technologies with the most impact are the ones that Make Things Simpler. One of the most basic ways to simplify a complex process to is...
by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jul 19, 2011 | Practice Marketing, Social Media
Asking for feedback can be tough. Asking for feedback as a physician or care provider is unexplored territory for most practices. My primary care provider has a simple and effective way to ask patients to leave feedback online. At the checkout desk is a small pile of...
