by Mary Pat Whaley | Jun 10, 2009 | Human Resources
My personal list of new employee orientation best practices has been shaped by my experiences in private practices as well as hospitals. Every organization has different resources to draw upon, but each group has core goals that must be fulfilled by a good...
by Mary Pat Whaley | Jan 5, 2009 | Amazing Customer Service
The older I get, the more I dislike going to the dentist. I don’t know if it has to do with the increasing number of root canals and crowns I’ve needed, or if it has to do with becoming more controlling as I age and feeling totally out of control in the...
by Mary Pat Whaley | Nov 24, 2008 | Amazing Customer Service
I stepped inside an Apple Store last weekend for the very first time, and had an amazing customer service experience. For one thing, the doors were wide open. There may have been detectors at the front door to make sure I didn’t try to steal anything, but I...
by Mary Pat Whaley | Nov 5, 2008 | Amazing Customer Service
Today I had to run to the drugstore to get a bunch of cough drops and cold medicine and some microwave chicken noodle soup for my husband, who has a nasty cold. I ran in, grabbed a bunch of stuff and juggled it in my arms (not taking the basket as always because...
