by Mary Pat Whaley | Dec 26, 2010 | Amazing Customer Service
Many years ago when I started in healthcare I noticed a certain attitude of the staff toward the patients. It was as if the physicians, nurses and other staff were bestowing an honor upon the patients when they provided them with care. It was not until later that I...
by Mary Pat Whaley | Aug 4, 2010 | Day-to-Day Operations, Practice Marketing
There seem to be a lot of people searching for rules for medical offices. I’ve never heard of such rules, but since people are looking for them, I thought I’d write some. Medical offices are professional workplaces and staff need to dress, speak, and...
by Mary Pat Whaley | Mar 14, 2010 | Amazing Customer Service
Here’s a companion piece to my recent list “50 Ways to Attract New Patients to Your Practice.” Once a patient makes an appointment to see your provider, be sure to keep them coming back by wowing them with your customer service. FRIENDLY Introduce...
by Mary Pat Whaley | Nov 23, 2009 | Amazing Customer Service, Day-to-Day Operations
Welcome Denise Price Thomas, practice administrator (32 years) and consultant. Throughout her career, Denise has been passionate about creating positive experiences for patients and customers. She enjoys teaching customer service and effective communication. She...
by Mary Pat Whaley | Oct 14, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records, Finance, Innovation, Medicare & Reimbursement
I invited readers of MMP, colleagues on LinkedIn, and Tweeps (friends on Twitter) to comment on my post “101 ideas for Increasing Revenue and Decreasing Expenses.” I’ve listed their ideas below and hope you’ll chime in on the comments with even...