by Abraham Whaley | Sep 18, 2012 | The Manager's Minute (Video)
In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.
by Abraham Whaley | Jul 17, 2012 | Day-to-Day Operations, General, Leadership
According to Charles Duhigg in his newly released book, The Power of Habit, Rhode Island Hospital was one of the nation’s leading medical institutions. It was the teaching hospital for Brown University and the only Level I trauma center in southeastern New...
by Abraham Whaley | May 17, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
If you are like most people, you probably don’t even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate’s skills, and finding out if they can do the job, that we often over look important aspects...
by Mary Pat Whaley | Apr 4, 2012 | Day-to-Day Operations, Human Resources, Leadership
The NCAA basketball final game is now set. Kentucky and Kansas will meet on Monday evening to determine who will be the national champion. What is so fascinating is to watch how different players contribute in key situations that make the difference in the ultimate...
by Abraham Whaley | Nov 2, 2011 | Collections, Billing & Coding, Day-to-Day Operations, Finance, General
After Mary Pat’s “Coding for the Rest of Us” post this July, she sat down with Lyndsey Coates from Nuesoft as part of their monthly Healthcare IT Podcast to discuss more about how even a basic understanding of coding among patient contacting and...
