by Mary Pat Whaley | Sep 16, 2013 | Amazing Customer Service, Electronic Medical Records, Innovation, Learn This: Technology Answers, Practice Marketing, Social Media
I am always excited when physicians design products for other physicians because they “get it.” Here’s the tale of a Midwest physician, Dr. Fred Church, who has developed a free app to communicate one-on-one with his patients via email or text....
by Mary Pat Whaley | Aug 12, 2013 | General
The healthcare industry has gone through a lot of change very quickly in the past five years, with still more to come. Independent practices and smaller physician groups have a lot of reason to “seek higher ground” in mergers, partnerships, and buyouts by...
by Mary Pat Whaley | Dec 5, 2010 | A Career in Practice Management, Physician Relations
Ownership Private practices are organized in a corporate model where the physicians are shareholders, or where one or more physicians own the practice and employ other physicians or providers. Private practices are almost exclusively for-profit. Physician practices...
by Mary Pat Whaley | Mar 28, 2010 | Finance, Headlines, Medicare & Reimbursement, Memes
HEALTHCARE BILL IMPACT ON INDIVIDUALS AND RAGE A number of people asked me about the impact of health reform on them as individuals. Here is a great story from the Atlanta Journal-Constitution that takes specific examples of individuals and families and speculates on...
by Mary Pat Whaley | Nov 24, 2008 | Amazing Customer Service
I stepped inside an Apple Store last weekend for the very first time, and had an amazing customer service experience. For one thing, the doors were wide open. There may have been detectors at the front door to make sure I didn’t try to steal anything, but I...