12 Ways to Supercharge Your Practice in 2012: #3 Create a Customer Service Culture
When do you think about customer service in your practice?
When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.”
The problem with this, of course, is that customer service is a day-to-day relationship. If you wait until you recognize the signs of things heading in the wrong direction, it could be too late. Just like other relationships, customer service in your practice needs consistent attention and creativity to keep things fresh and in the forefront of everyone’s mind. Just like other relationships, customer service is a living thing that needs care and feeding.
How to Ask Your Patients to Leave Positive Feedback for You Online
Posted by Mary Pat Whaley on July 19, 2011Asking for feedback can be tough.
Asking for feedback as a physician or care provider is unexplored territory for most practices.
My primary care provider has a simple and effective way to ask patients to leave feedback online.
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Tags: Angie's List, Facebook, Google Maps, inapproprite comments, negative feedback, online reviews of physicians, online visibility, positive feedback, Yelp
Posted in: Practice Marketing, Social Media
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