by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jul 19, 2011 | Practice Marketing, Social Media
Asking for feedback can be tough. Asking for feedback as a physician or care provider is unexplored territory for most practices. My primary care provider has a simple and effective way to ask patients to leave feedback online. At the checkout desk is a small pile of...
