by Abraham Whaley | Aug 6, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing, Quality
Attracting new patients to your practice is one thing, but keeping them can be an entirely different issue. The days when you got to treat all members in a family from the cradle to the grave are long over, and regular attrition is an ongoing concern. You may not be...
by Abraham Whaley | Jul 29, 2013 | Amazing Customer Service, Headlines, Leadership, Medicare & Reimbursement, Practice Marketing, Social Media
I came across this video from the Henry J. Kaiser Family Foundation and thought “This is exactly the kind of content medical practices can use for their website and social media content.” In this seven-minute video, the “YouToons” learn how the...
by Mary Pat Whaley | Jul 8, 2013 | A Career in Practice Management, Headlines, Leadership
Our clients and readers are constantly asking “What do I need to do to be ready for all of this change in healthcare?” There is so much to digest, plan for and keep track of that our industry is constantly seeking new skills to confront new challenges....
by Abraham Whaley | Apr 14, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Leadership, Quality
Some organizations will use the terms essential and non-essential workers as a way to distinguish between who needs to be on site in the event of an emergency, and who does not. I do understand the purpose of this distinction, however, it’s very important that...
by Abraham Whaley | Apr 1, 2013 | General, Innovation, Leadership, Quality
Many colleagues I speak with have a sense of or some experience with the tenets of “Lean.” But how does it really apply to healthcare – and is it really a way for medical practices to do more with less and maximize their resources? I recently spoke...
by Abraham Whaley | Mar 5, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Leadership, Medical Coding Education, Medicare & Reimbursement
NOTE: this series will be repeated in the near future – click on the Webinars tab above for the latest information. “We’ll start with the money.” We say that a lot in client meetings at Manage My Practice. Whatever issues might exist in the...
