by Mary Pat Whaley | Mar 4, 2013 | Headlines, Innovation, Quality, Social Media
This is Patient Safety Week. Patient safety may bring to mind infections acquired in hospitals, but we know strides are being made to make hospitals, health centers and other patient care facilities much safer for patients. But what are medical practices doing?...
by Abraham Whaley | Mar 3, 2013 | Collections, Billing & Coding, Day-to-Day Operations, Finance, Innovation, Leadership, Medicare & Reimbursement
For anyone interested in implementing a credit card on file program in your practice – to increase collections, improve cash flow, and eliminate sending statements altogether – you’ll want to register now for Manage My Practice’s Webinar:...
by Mary Pat Whaley | Feb 11, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Memes
The User Experience, according to ISO Standards is defined as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service.” I recently had a User Experience at a new hair salon. I left my...
by Mary Pat Whaley | Jan 28, 2013 | Day-to-Day Operations, Human Resources, Innovation
Adding an employee to any business takes some serious consideration. Regardless of whether you are replacing someone who left the company or you are adding an entirely new position, adding an employee is a serious commitment. At the point that you are ready to make an...
by Mary Pat Whaley | Jan 23, 2013 | Headlines, Innovation, Medicare & Reimbursement, Memes
In our consulting practice we are seeing physicians fleeing hospital employment just when many people are predicting the death of the private medical practice. We affectionately call these physicians our “Single Shingles” and they are approaching private...
by Mary Pat Whaley | Nov 28, 2012 | Day-to-Day Operations, General, Headlines, Innovation, Leadership, Practice Marketing
Update Here: 12 Physician Practice Models for 2016 You might think I’m crazy, but this is a really good time to start a solo practice, especially for primary care providers. Many physicians want to control how they deliver care and as independent thinkers, do...
