by Mary Pat Whaley | Sep 13, 2011 | Collections, Billing & Coding
In Part 1 of this series we explored payers. Now it’s time to develop your financial policy. This is your foundational document for everything that happens with patient financial interactions. Your financial policy will confirm for patients and staff what your...
by Mary Pat Whaley | Sep 5, 2011 | Collections, Billing & Coding, Finance
How does a medical practice meet the patients’ healthcare needs while operating a highly-regulated business on less income? Start by examining one of the most expensive processes in the practice – billing. Billing requires skilled employees, sophisticated...
by Mary Pat Whaley | Aug 24, 2011 | Collections, Billing & Coding, Day-to-Day Operations, Finance, Innovation
In a traditional healthcare setting, the revenue cycle begins with the insurance companies who pay the majority of the bill. There are multitudes of payers and each payer can have many plans. How can a healthcare organization catalog this information, keep this...
by Mary Pat Whaley | Aug 8, 2011 | Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records
Some of worst horror stories in healthcare operations right now have to do with the failure of Electronic Health Record, (or EHR) installations. The high rate of EHR failures is being compounded by the pressure to attest in 2011 and start recouping some money...
by Mary Pat Whaley | Jul 31, 2011 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance
What are the hallmarks of a well-managed practice? There are many, but here are 10 basics. The practice has foundation documents appropriate to the corporate structure and written agreements describing how income and expenses are shared by physicians and/or other...
by Mary Pat Whaley | Jul 26, 2011 | Collections, Billing & Coding, Social Media
Last week I gave a talk to a group of Transworld salespeople from across the United States. Transworld is the top name in collections across a variety of industries and they asked me to give a presentation on “How to Use Social Media to Reach Your Target...
