by Mary Pat Whaley | May 9, 2012 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Day-to-Day Operations
Anyone who has read my writing for any period of time knows that I am a big proponent of No Statements! Patient statements are a waste of time and resources. Think of what your life might be like without statements: No monthly expense to generate or send statements...
by Mary Pat Whaley | May 1, 2012 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records, General, Human Resources, Innovation
Three technology trends are creating big opportunities for healthcare providers and managers to improve their bottom line, drive savings, and empower a mobile workforce with “The Cloud”: Improved cellular and network access to the Internet at all times,...
by Mary Pat Whaley | Apr 23, 2012 | 12 Ways to Supercharge Your Practice, Day-to-Day Operations, Human Resources, Leadership
Employees are the most valuable resource in any business. We hear that statement all the time. I believe it. Most managers would say they believe it. But a lot of managers don’t act as if they believe it. If you take it to heart and realize what the extreme cost...
by Mary Pat Whaley | Mar 26, 2012 | 12 Ways to Supercharge Your Practice, Human Resources, Memes
If you can’t find the right part-time or full-time employees, maybe you’re not looking in the right places. One of the great things about business today is that a portion of your workforce an be anywhere. Your best employees may not live in your town, your...
by Mary Pat Whaley | Mar 7, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Leadership, Practice Marketing, Social Media
Call it an Advisory Board, a Focus Group, a Patient Board or Patient Council. Whatever you choose to call the group of patients you meet with regularly, you need to have a group of patients you meet with regularly. Why start an Advisory Board? You need to turn...
by Mary Pat Whaley | Feb 19, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Innovation
If physician practices are not currently hard at work creating a strategy for the future, focusing on service expansion, technology, and affiliations, they should get started. Pronto! Physicians have traditionally expanded their service offerings through ancillaries...
