[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
2 Comments
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
2 Comments
Good info for practice who call home bound patients. The times I noticed speaker phone is used, I ask if it’s ok for others in room can hear our conversation.
That’s a great extra step Heidi. Thinking ahead about the details of a patient’s privacy is the difference between good and great.
Thanks so much for reading and commenting!
-Abe