[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone


In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.

Posted in: Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)

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  1. Heidi October 4, 2012

    Good info for practice who call home bound patients. The times I noticed speaker phone is used, I ask if it’s ok for others in room can hear our conversation.

    • Abraham Whaley October 5, 2012

      That’s a great extra step Heidi. Thinking ahead about the details of a patient’s privacy is the difference between good and great.

      Thanks so much for reading and commenting!