by Mary Pat Whaley | Apr 21, 2010 | Amazing Customer Service, Day-to-Day Operations
A good “good-bye” or closure to the office visit can save the practice follow-up phone calls and can help the patient get the most from their time at the practice. The provider should end the visit by having the patient or caregiver repeat back what the...
by Mary Pat Whaley | Nov 1, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Finance, Medicare & Reimbursement
I took last week off to complete a project I’ve been working on since early this year – my first book! It’s really a workbook and it guides the reader through a program to move their practice from a back-end collection process to a front-end...
