Announcing My First Book: “The Smart Manager’s Guide to Collecting at Check-Out”

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I took last week off to complete a project I’ve been working on since early this year – my first book!

It’s really a workbook and it guides the reader through a program to move their practice from a back-end collection process to a front-end collection process.  What is the difference?  A back-end program collects the majority of patient-owed balances after the payer has adjudicated the claim and has submitted payment to the practice.  A front-end program takes all the available information about the payer/plan and collects payment or arranges future electronic payments with the patient at the time of service.

The book has step-by-step instructions for implementing the program in any practice, and more than a dozen worksheets and templates are included.  Some examples are:

  1. Patient Collections Benchmarks
  2. 30-Day Project Calendar
  3. Responsibility Assignment Worksheet
  4. Budget Template
  5. Sample Job Description and Hiring Worksheet
  6. Product Evaluation Forms
  7. Sample Financial Policy and Financial Policy Template
  8. Patient Frequently Asked Questions (FAQ)

You really can implement a program like this in your practice.  It’s hard work, but well worth the effort.

Click here to view “The Smart Manager’s Guide to Collecting at Check-Out.”

Posted in: Collections, Billing & Coding, Day-to-Day Operations, Finance, Medicare & Reimbursement

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2 Comments

  1. carol foulds December 21, 2009

    I’d like to buy a copy of your book please.

    • Mary Pat Whaley December 21, 2009

      Hi Carol,

      Thanks for your interest. Click on the picture of my book on the home page to go to the book purchase page.

      Best wishes,

      Mary Pat