I took last week off to complete a project I’ve been working on since early this year – my first book!
It’s really a workbook and it guides the reader through a program to move their practice from a back-end collection process to a front-end collection process. What is the difference? A back-end program collects the majority of patient-owed balances after the payer has adjudicated the claim and has submitted payment to the practice. A front-end program takes all the available information about the payer/plan and collects payment or arranges future electronic payments with the patient at the time of service.
The book has step-by-step instructions for implementing the program in any practice, and more than a dozen worksheets and templates are included. Some examples are:
- Patient Collections Benchmarks
- 30-Day Project Calendar
- Responsibility Assignment Worksheet
- Budget Template
- Sample Job Description and Hiring Worksheet
- Product Evaluation Forms
- Sample Financial Policy and Financial Policy Template
- Patient Frequently Asked Questions (FAQ)
You really can implement a program like this in your practice. It’s hard work, but well worth the effort.