by Abraham Whaley | Apr 28, 2015 | Amazing Customer Service, Manage My Practice Classics
I like to get complaints from patients. No, I’m not a glutton for punishment. What I like about complaints is that I hear directly from the patient what is bothering them, and I have an opportunity to connect with them personally. The ideal situation is having the...
by Abraham Whaley | Oct 15, 2012 | Amazing Customer Service, Collections, Billing & Coding, Day-to-Day Operations, Finance
I will never forget something a patient told me several years ago when I was covering the front desk in a practice I was managing. If you manage a practice and haven’t worked at your check-in and check-out desks recently, I highly recommend it. An insured...
by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
