Posts Tagged office management


5 Questions: A Deceptively Simple Performance Evaluation

©Dmitriy Shironosov/

©Dmitriy Shironosov/

Here is a VERY succinct performance evaluation that I’ve used for years. Called 5 Questions, the employee completes it, submits it to the manager, then they discuss and refine it together during the evaluation interview. Here are the questions:

  1. What goals did you accomplish since your last evaluation (or hire)?
  2. What goals were you unable to accomplish and what hindered you from achieving them?
  3. What goals will you set for the next period?
  4. What resources do you need from the organization to achieve these goals?
  5. Based on YOUR personal satisfaction with your job (workload, environment, pay, challenge, etc.) how would you rate your satisfaction from 1 (poor) to 10 (excellent.) 1 2 3 4 5 6 7 8 9 10

You do have to stress that question #5 is not how well they think they’re doing their job, but how satisfied they are with the job.

The great thing about this evaluation is that it’s one piece of paper and not too intimidating. Staff can use phrases or sentences and write as little or as much as they like. If it’s hard to get a conversation going with the employee, ask them “What was your thought process when you assigned your job satisfaction a number __.” Usually that opens the flood gates!

If you use a goal-oriented evaluation like this one, you’ll find that employees will grasp that you are asking for their performance to be beyond the day-to-day tasks, and to focus on learning new skills, teaching others, creative thinking and problem-solving and new solutions for efficiency and productivity.

For help with job performance words and phrases, click here.

Posted in: Human Resources

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Every Ten Minutes is a New (or Lost) Opportunity

©Travis Manley/

©Travis Manley/

Here’s some information you probably already knew, but might have forgotten. After ten minutes of a presentation, the majority of an audience (your staff, your docs, your board, your referrers) tune out, or rather, their brains turn off. BusinessWeek’s Carmine Gallo recently wrote about John Medina’s book Brain Rules and the ten-minute rule.

If you want to hold people’s attention, I recommend you introduce some sort of engaging device at or shortly before each 10-minute increment of your presentation. This device doesn’t have to be complicated. A simple story will suffice, as will a review of the past 10 minutes. In my presentations, I often tell a relevant story, or better yet, show a video clip that is relevant to the previous discussion. If you’re presenting via Webinar software (BusinessWeek, 4/18/08), you can use a tool to push a poll or a question to your audience. Again, be sure to plan these exercises at 10-minute intervals. – Carmine Gallo

Some things I’ve used successfully to break up relatively dry information in staff meetings:

  • short dance break to wake everyone up ( James Brown’s ‘I Feel Good” is a classic favorite)
  • passing out party hats to everyone to announce a special event (can get silly)
  • visual interest slides at intervals – optical illusions (the gorilla on the basketball court is a classic but I don’t know if it’s available for groups unless you buy the DVD)
  • telling a tasteful joke if you can deliver it well – I personally can’t tell a joke to save my life
  • teach desk exercises to stave off stiff necks and sore backs
  • show pictures or movies from the last staff event, holiday party, etc.

Read the complete article here and let me know what you do to keep people from tuning you out.

Posted in: Human Resources

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What Does “Meme” Mean?

NOTE: This post won’t make a bit of sense unless I tell you that my blog used to be called “healthpromeme.”  A bunch of people told me they didn’t get it and couldn’t remember it, so I changed it!

A number of people have asked about the name of this blog. My mother wrote to me and said she needed filled in on this “meme” thing. Wikipedia defines meme (rhymes with “seem”) this way:

A meme consists of any unit of cultural information, such as a practice or idea, that gets transmitted verbally or by repeated action from one mind to another. Examples include thoughts, ideas, theories, practices, habits, songs, dances and moods. Memes propagate themselves and can move through a “culture” in a manner similar to the behavior of a virus. As a unit of cultural evolution, a meme in some ways resembles a gene. Richard Dawkins, in his book The Selfish Gene, recounts how and why he coined the term meme to describe how one might extend Darwinian principles to explain the spread of ideas and cultural phenomena. He gave as examples tunes, catch-phrases, beliefs, clothing-fashions, and the technology of building arches. – Wikipedia

When I was considering names for this blog, I was looking for something catchy, similar to Geeks Are Sexy, a favorite site of mine, or Execupundit, another favorite. After deciding on lots of excellent names, and finding none of them were names that were actually for sale, my son suggested healthpromeme, to describe the field I’m in and indicate some sort of hip factor. If you’re my age, you need your children to clue you in to things, and if you’re like me, you also need them to clue you in to when it’s time to stop saying stuff that isn’t hip anymore. It seems like I just got the hang of saying “jiggy with it” when my kids told me to stop it.

I hope you have kids to tell you when to stop it too.

p.s. Click on the Memes category to the right and see what memes are in healthcare.

Posted in: Memes

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