by Abraham Whaley | Feb 19, 2013 | A Career in Practice Management, Collections, Billing & Coding, Compliance, Day-to-Day Operations, Finance, Medical Coding Education, Medicare & Reimbursement
You spoke and we listened – you asked for a comprehensive course on Revenue Cycle Management and we brought it to you! This series is for anyone who wants to understand the medical practice revenue cycle from the very beginning to the very end: physicians,...
by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
by Abraham Whaley | Sep 18, 2012 | The Manager's Minute (Video)
In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.
by Mary Pat Whaley | Apr 23, 2012 | 12 Ways to Supercharge Your Practice, Day-to-Day Operations, Human Resources, Leadership
Employees are the most valuable resource in any business. We hear that statement all the time. I believe it. Most managers would say they believe it. But a lot of managers don’t act as if they believe it. If you take it to heart and realize what the extreme cost...
by Mary Pat Whaley | Dec 14, 2011 | Compliance, Electronic Medical Records, General
Mary Pat: Where does the name of your company, Lutrum, come from? Ed Garay: When I was developing a name for this company, I didn’t want to be like every other healthcare IT services company with health, md, medical, etc. as part of their name. I wanted it to...
