Medical Office Professionalism | Manage My Practice

[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone

Posted by Abraham Whaley on October 2, 2012

In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.

Tags: "Health Administration (Field Of Study)", healthcare administration, medical office professionalism, medical practice management, patient customer service, patient privacy

Posted in: Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)