In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
Posts Tagged healthcare administration
In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.
There has been a lot of talk about why our emergency departments are often overloaded with patients seeking primary care, not emergency care. This video explains EMTALA, the law surrounding access to emergency treatment in hospitals.
As we finish off another month here at MMP, we wanted to go back over some of our most popular posts from the month and get us ready for another busy, productive, and meaningful month. Presenting, The Best of Manage My Practice, September 2011!
- With the weather getting chillier, and coats and sweater getting pulled out of the closets again, it’s time once again to get ready for your patients’ flu shots! The CMS has released coding and pricing information for Flu shots given after September 1st, 2011, so bookmark the page or print it out for easy reference.
- Did your providers get their e-Prescribing done to avoid your Medicare rate reduction? If not, you’ll probably want to apply for a CMS Hardship Exemption for 2012. Find out how here!
- Mary Pat continued her series “Collection Basics” about Revenue Cycle Management in Physician offices with “Part II: Implementing Your Financial Policy“
- Do you dread patient complaints? Don’t! Patients with complaints are a GOLDEN opportunity to learn about your practice, gain new perspectives on your operation and connect and learn about your customers. Learn how to get everything you can from a complaint in “Why I Can’t Wait to Hear Patient Complaints“!
- And finally, everything you always wanted to know but we’re afraid to ask about a common, but sometimes vague office routine: “The Right Way to Do Write-offs.”
We’ve started this monthly wrap-up to make sure you don’t miss any of the great stuff we post throughout the month on Manage My Practice, but we also want to hear from you! What were your favorite posts and discussions this month? Did we skip over your favorite from September? Let us know in the comments!
Ohio University: Degree offered: Master in Health Administration
Sampling of classes offered: This two-year graduate degree is structured in eight “modules,” where a module is made up of two or so classes that cover a certain topic, like financial dimensions of healthcare leadership or healthcare law and ethics. Each module takes 10 weeks to finish.
Why it’s a cut above the rest: While Ohio University is an accredited, notable brick and mortar college, the program still offers the flexibility that online degrees are known for; students can apply and enter the program at four different points during the year. The program is also very affordable: total tuition is around $24,000 for the degree, for both in state and out of state students.
Northeastern University: Degree offered: Bachelor of Science in Health Management
Sampling of classes offered: Students in this online bachelor’s program take the general courses that come with any foundational degree, like English and mathematics, along with their healthcare coursework. The specialized major courses cover subjects like healthcare delivery systems, health regulations, and public health.
Why it’s a cut above the rest: There aren’t many bachelor’s degrees in health administration offered completely online by an accredited college, and thus, Northeastern’s degree stands out; the school has regional accreditation from the New England Association of Schools and Colleges, a recognized accrediting body. Students who already have an associate’s degree have the option of transferring and finishing this bachelor’s in only 18 months. If you need to complete the entire four-year degree, it’s incredibly cost-effective, at just under $51,000 for the entire tuition.
Des Moines University: Degree Offered: Master of Health Care Administration
Sampling of classes offered: This degree is arranged into four “blocks,” with each block containing a series of related courses. Students learn an overview of the U.S. healthcare system, financial management in healthcare, healthcare decision making, and more.
Why it’s a cut above the rest: The Des Moines program is completely online, and students don’t have to worry about traveling for days or weeks of seminars during the year, like in some hybrid programs. All students must complete an administration internship in their local community, meaning you’ll leave your degree program with valuable, hands-on experience that can help you land a job.
Central Michigan University: Degree offered: Doctor of Health Administration
Sampling of classes offered: Students entering this doctoral program must already possess a master’s degree in a topic relevant to healthcare administration; the degree is aimed at upper-level health professionals, and takes 3-5 years to complete. The degree is module based, with eight modules covering 15 courses, in topics like quantitative analysis in healthcare and healthcare economics. Students are also required to attend six 2 ½ day seminars throughout the program, that are offered at locations around the country. Like any doctoral degree, students must complete a dissertation and oral defense, based on their own novel research.
Why it’s a cut above the rest: You won’t have to worry that you’ll be earning a doctoral degree that’s somehow less rigorous because it’s online, since applicants must have a master’s or professional degree and 5 years of health-related work experience to be accepted. And get this: students may choose to take travel seminars in place of their regular seminars, to destinations like Switzerland, Czech Republic, and Belize.
University of Minnesota: Degree offered: Executive Master of Healthcare Administration
Sampling of classes offered: U of Minnesota’s degree program takes two years to complete, and combines short in-person seminars with mostly online learning. Every August and May students spend a few days in face-to-face classroom settings, covering topics like healthcare delivery and managing healthcare organizations. Online classes cover topics geared at current health professionals, like legal considerations in health services and healthcare strategies in competitive markets.
Why it’s a cut above the rest: The curriculum in this degree is based on the criteria for competent healthcare administration, as defined by the non-profit National Center for Healthcare Leadership, ensuring that you’re learning the most important concepts in the field. And, Minnesota’s MHA has been ranked #2 in the nation by U.S. News and World Report, meaning you’ll be earning a recognized degree that can really open doors for your career.
In addition to onsite and online undergraduate and graduate programs in healthcare administration and management, there are a number of programs that offer certification and registration (both terms meaning the same thing) for career healthcare managers.
When researching programs, some questions you should ask are:
- How long has the program been in existence?
- How many people have been credentialed through the program?
- What are prerequisites (education, experience, references, other)?
- Does the program have an education component in the form of mentoring, coaching, conferences, webinars, online classes, or in-person classes? Cost associated with each?
- What information is covered in the exam? How can I learn this information?
- What is the exam format (objective, essay, interview, presentation, other)?
- What is the exam media (paper & pencil, online at home, online at testing center, other)
- What are costs if the exams have to be repeated?
- Do you have any data about the earning power or success of those credentialed through your program versus those from other programs?
Cost: Membership requires a Bachelor’s degree. Annual dues are tiered and escalate from $150/year to $325/year over five years. Fellow exam is $450, recertification is every three years.
- Fellow American College of Healthcare Executives (FACHE)
Cost: The education arm of Medical Group Management Association (MGMA), $275 annually (one-time $95 application fee), knowledge assessment $95, Body of Knowledge Review $29 each domain, exam workbook $119, objective exam $165, essay exam $165
- Certified Medical Practice Executive (CMPE)
- Fellow American College of Medical Practice Executives (FACMPE)
Cost: Membership $280/year, Master’s degrees for physicians only
- University of Massachusetts, Amherst (online part-time MBA)
- University of Southern California (Master of Medical Management)
- Carnegie Mellon University (Master of Medical Management)
Cost: $120/year for membership, $385 per exam
- Registered Medical Manager (RMM)
- Registered Medical Coder (RMC)
Physician Office Managers Association of America (POMAA)
Cost: Annual membership $110, study guides $100 each, exams $275 each
- Certified Practice Manager (CPM)
- Medical Coding Specialist (CPM-MCS)
- Human Resource Specialist (CPM-HRS)
Cost: $799 – $999 for each program and exam – program available in-person, online or self-study. Annual recertification $75/year
- Certified Medical Office Manager (CMOM)
- Certified Medical Compliance Office (CMCO)
- Certified Medical Insurance Specialist (CMIS)
Cost: $195/year membership, study guide $150, practice test $150, exam $385, recertification every 2 years $75
- Certified Medical Manager (CMM)
Cost: $378/year membership – certification is available with or without exam for $259, recertification is $179 every 3 years
- Certified Medical Staff Recruiter (CMSR)
- Certified Administrator in Physician Practice Management (CAPPM)
- Executive Fellowship in Practice Management (EFPM)
- Physician Fellowship in Practice Management (PFPM)
- Fellowship in Medical Staff Development (FMSD)
You may also want to read an earlier post on Manage My Practice: “How Does One Become a Medical Practice Manager?”
and read the other posts in the Category : A Career in Medical Management by clicking on the category on the sidebar to the right.