by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
by Abraham Whaley | Sep 18, 2012 | The Manager's Minute (Video)
In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.
by Abraham Whaley | Jul 25, 2012 | Collections, Billing & Coding, Compliance, The Manager's Minute (Video)
There has been a lot of talk about why our emergency departments are often overloaded with patients seeking primary care, not emergency care. This video explains EMTALA, the law surrounding access to emergency treatment in hospitals.
by Abraham Whaley | Oct 3, 2011 | A Career in Practice Management, Amazing Customer Service, Collections, Billing & Coding, Compliance, Medicare & Reimbursement
As we finish off another month here at MMP, we wanted to go back over some of our most popular posts from the month and get us ready for another busy, productive, and meaningful month. Presenting, The Best of Manage My Practice, September 2011! With the weather...
by Mary Pat Whaley | Feb 22, 2011 | A Career in Practice Management
Ohio University: Degree offered: Master in Health Administration Sampling of classes offered: This two-year graduate degree is structured in eight “modules,” where a module is made up of two or so classes that cover a certain topic, like financial dimensions...
