by Abraham Whaley | Apr 28, 2015 | Amazing Customer Service, Manage My Practice Classics
I like to get complaints from patients. No, I’m not a glutton for punishment. What I like about complaints is that I hear directly from the patient what is bothering them, and I have an opportunity to connect with them personally. The ideal situation is having the...
by Mary Pat Whaley | Mar 7, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Leadership, Practice Marketing, Social Media
Call it an Advisory Board, a Focus Group, a Patient Board or Patient Council. Whatever you choose to call the group of patients you meet with regularly, you need to have a group of patients you meet with regularly. Why start an Advisory Board? You need to turn...
