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Medical Managers, Mark Your Calendars! Plan for Important Health Care Dates in 2013 Now!

by Abraham Whaley | Jan 7, 2013 | Compliance, Day-to-Day Operations, Leadership, The Manager's Minute (Video)

With the first full workweek of the new year upon us, it’s a great time to take a look ahead at some of the big dates in 2013. For medical managers, this is the perfect time to look at key dates for the year. If you have a favorite wall or desk calendar (or just...

[Video] – The Manager’s Minute Episode #11 – What is Medication Reconciliation?

by Abraham Whaley | Oct 16, 2012 | Compliance, Day-to-Day Operations, Electronic Medical Records, The Manager's Minute (Video)

In Episode #11, Mary Pat discusses the Medication Reconciliation process, and how it can benefit your practice whether you use paper or electronic records.

[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone

by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)

In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.

[Video] – The Manager’s Minute Episode #9 – Charging a Fee for Payment Plans

by Abraham Whaley | Sep 26, 2012 | Collections, Billing & Coding, Day-to-Day Operations, Finance, The Manager's Minute (Video)

In Episode #9, Mary Pat answers one of the questions she gets most often on the site: Can You Charge Patients a Fee for Payment Plans?

[Video] – The Manager’s Minute Episode #8 – How to Dismiss a Patient

by Abraham Whaley | Sep 18, 2012 | The Manager's Minute (Video)

In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.

[Video] – The Manager’s Minute Episode #7 – DOS vs. DOE

by Abraham Whaley | Aug 29, 2012 | Collections, Billing & Coding, The Manager's Minute (Video)

Check out the latest Manager’s Minute from Manage My Practice! In Episode #7, Mary Pat explains the difference between the Date of Service on charges and the Date of Entry or Date of Posting.
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