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25 Principles for Adult Behavior in Healthcare

by Mary Pat Whaley | Feb 27, 2018 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Quality

This month John Perry Barlow died. Described by Stephen Levy of Wired as a “cowboy, poet, romantic, family man, philosopher, and ultimately, the bard of the digital revolution”, Barlow penned a list he called the “25 Principles of Adult Behavior,” as a series of...

10 Books Every New Medical Practice Manager Should Read

by Mary Pat Whaley | Feb 24, 2016 | A Career in Practice Management, Human Resources, Leadership, Quality

  Daniel Pink recently published a list of 10 books every new manager should read. I’d like to spin his list into my own 10 books that I recommend for all new healthcare managers. Dan’s pick #1: ‘Drive’ by Daniel H. Pink I agree with his...

Before Starting a New Medical Practice Ask Yourself These 10 Questions

by Mary Pat Whaley | Jul 13, 2015 | Innovation, Quality, Starting a New Practice

                Can I go without any income from a new practice for 3-6 months? Do I have another income stream or can I continue to work part-time at the hospital or at an urgent care while I’m building my practice? Can I...

What Doctors Can Learn from Hip Hop Mogul Jay-Z

by Abraham Whaley | Sep 2, 2013 | Innovation, Leadership, Practice Marketing, Quality, Social Media

Do you know who Jay-Z is? If not, chances are your kids do. Jay-Z is one of the most successful rap artists of all time, and has parlayed that success into a career in fashion, merchandising, his own line of vodka, as well as an ownership stake in the NBA’s New...

Are Patients Lost in Translation? An Interview With Dr. Charles Lee of Polyglot

by Mary Pat Whaley | Aug 26, 2013 | Amazing Customer Service, Compliance, Day-to-Day Operations, Electronic Medical Records, Innovation, Quality

Sometimes you find the most amazing things in your own backyard. In Research Triangle Park, NC, I found the wonderful Dr. Chuck Lee, President and Founder of Polyglot. I was bemoaning the lack of good translation software for healthcare and Sims Preston, CEO of...

[Guest Post] – 7 Tactics to Improve Patient Retention in Your Medical Practice

by Abraham Whaley | Aug 6, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing, Quality

Attracting new patients to your practice is one thing, but keeping them can be an entirely different issue. The days when you got to treat all members in a family from the cradle to the grave are long over, and regular attrition is an ongoing concern. You may not be...
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