by Mary Pat Whaley | Mar 7, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Leadership, Practice Marketing, Social Media
Call it an Advisory Board, a Focus Group, a Patient Board or Patient Council. Whatever you choose to call the group of patients you meet with regularly, you need to have a group of patients you meet with regularly. Why start an Advisory Board? You need to turn...
by Mary Pat Whaley | Feb 7, 2012 | Amazing Customer Service, Memes, Practice Marketing
Who Is Press Ganey and why are they measuring patient satisfaction? In 1979, Irwin Press, PhD focused his interest on the modern patient experience, the study of which would lead him to become known as a patient satisfaction expert. In 1984, Dr. Press introduced the...
by Abraham Whaley | Jan 25, 2012 | Innovation, Practice Marketing, Social Media
As healthcare embraces technology to improve patient outcomes, streamline operations, and lower costs, the technologies with the most impact are the ones that Make Things Simpler. One of the most basic ways to simplify a complex process to is...
by Mary Pat Whaley | Jan 10, 2012 | Innovation, Leadership, Learn This: Technology Answers, Physician Relations, Practice Marketing, Social Media
Grand Rounds is a weekly summary of the best healthcare writing online, featuring stories, opinion and analysis from doctors, nurses, patients, researchers and administrators, as well as journalists. Each Tuesday, a different blogger takes the helm, publishing a new...
by Mary Pat Whaley | Oct 24, 2011 | Practice Marketing, Social Media
The Third Annual Health Care Social Media Summit took place on the Mayo Clinic campus in Rochester, Minnesota last week, and to my chagrin, I was unable to attend. Lots of good information and resources were shared, including this video. It was posted on YouTube on...
by Mary Pat Whaley | Oct 16, 2011 | A Career in Practice Management, Leadership, Physician Relations, Practice Marketing
It’s taken me a long time to realize that I’m part of a seriously small group that likes, or at least tolerates change well. People universally HATE change and will do most anything to avoid it. So what is a manager to do when charged with making change...
