by Mary Pat Whaley | Jul 20, 2015 | Human Resources, Leadership, Manage My Practice Classics
This continues to be one of our top ranking posts of all time. This tells me that people continue to struggle with the process of evaluating employee performance. The point of the “Five Questions” evaluation is not to focus on the fact that the employee is...
by Abraham Whaley | Apr 28, 2015 | Amazing Customer Service, Manage My Practice Classics
I like to get complaints from patients. No, I’m not a glutton for punishment. What I like about complaints is that I hear directly from the patient what is bothering them, and I have an opportunity to connect with them personally. The ideal situation is having the...
by Mary Pat Whaley | Apr 15, 2015 | Day-to-Day Operations, Human Resources, Manage My Practice Classics
Staffing your medical practice can be a daily balancing act. There’s no simple formula for staffing that one can apply to every practice because each specialty and each situation requires something different. It is very important to right-size your staffing....
by Mary Pat Whaley | Aug 7, 2013 | Amazing Customer Service, Day-to-Day Operations, Human Resources, Manage My Practice Classics
Although I originally created this list for medical practices in 2009 and republished it in 2011, I think it still stands true today and applies to all workplace situations. Sometimes employees do not understand or follow the most basic workplace guidelines....
by Abraham Whaley | Feb 18, 2013 | Day-to-Day Operations, General, Human Resources, Leadership, Manage My Practice Classics
One of my favorite books of all time is “Effective Phrases for Performance Appraisals, A Guide to Successful Evaluations” by James E. Neal, Jr. I have purchased many editions of this book through the years and I typically supply a copy of it to everyone...
by Abraham Whaley | Jan 30, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Leadership, Manage My Practice Classics, Practice Marketing
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...
