by Mary Pat Whaley | May 23, 2010 | Day-to-Day Operations, Human Resources
Front Desk/Check-In Greets patients and visitors to the practice Registers patients in the practice management system which may mean entering information given verbally or on registration forms Collects identification and insurance cards and copies or scans them for...
by Mary Pat Whaley | May 18, 2010 | Day-to-Day Operations, Human Resources, Innovation, Memes
When Matthew Browning first described YNIO (Your Nurse Is On), I was really surprised to learn what his product was. I don’t know what I expected, but it wasn’t the elegant solution to staffing he described. Here’s the description from the YNIO...
by Mary Pat Whaley | May 12, 2010 | Human Resources
How would you describe a work environment that fits your personality best? What are the signs that an employer is good to work for? What do you consider your pet peeves in the workplace? How do you learn best? Seeing? Doing? Hearing? Taking Notes? One-on-one? In...
by Mary Pat Whaley | Feb 24, 2010 | Human Resources, Social Media
I think so. But I know I’m probably in the minority. Many managers do not approve of employees using their phones for social media (Twitter, Facebook, etc.) at work, but I am actually okay with it when used with discretion. Unlike computers, with smart phones...
by Mary Pat Whaley | Jan 10, 2010 | Day-to-Day Operations, Human Resources
You probably can’t. But that doesn’t mean I haven’t been guilty of trying to in the past. I have typically had a policy in my personnel handbook saying staff can be terminated for discussing wages. But should you really follow through with that...
by Mary Pat Whaley | Sep 30, 2009 | Day-to-Day Operations, Human Resources, Leadership
Sometimes employees do not understand or follow the most basic of workplace guidelines. Here is a simple but comprehensive list that you can tweak to make your own. It covers about 25 basics in a short list of ten “Golden Rules”. Make it part of each...
