by Mary Pat Whaley | Apr 4, 2012 | Day-to-Day Operations, Human Resources, Leadership
The NCAA basketball final game is now set. Kentucky and Kansas will meet on Monday evening to determine who will be the national champion. What is so fascinating is to watch how different players contribute in key situations that make the difference in the ultimate...
by Mary Pat Whaley | Mar 26, 2012 | 12 Ways to Supercharge Your Practice, Human Resources, Memes
If you can’t find the right part-time or full-time employees, maybe you’re not looking in the right places. One of the great things about business today is that a portion of your workforce an be anywhere. Your best employees may not live in your town, your...
by Abraham Whaley | Nov 9, 2011 | Day-to-Day Operations, Human Resources, Leadership, Manage My Practice Classics
Mary Pat’s Note: This first ran in 2009 and it continues to be a visitor-favorite! If you are using it and added your own rules to it – leave us a note in the comments and share your own “Golden Rules.” Sometimes...
by Mary Pat Whaley | Aug 30, 2011 | Compliance, Finance, Human Resources
As we have previously reported, the Department of Labor is taking important steps in the fight against excessive fees in the retirement plan space. Some service providers in the retirement plan industry are opposed to these regulations, claiming they are unnecessarily...
by Mary Pat Whaley | Jun 14, 2011 | Amazing Customer Service, Day-to-Day Operations, Human Resources
Do your employees “get it”? If not, add this simple form to your tool box. These three concepts – customer service, professionalism, and HIPAA – are the basis for 80% of your everyday performance issues. Tweak the language to fit your...
by Mary Pat Whaley | Jun 5, 2011 | A Career in Practice Management, Human Resources
My post from 2010 on how much healthcare managers make is one of my most-visited posts ever. It’s time to revisit the data and talk about the direction healthcare jobs are taking. First, some clarification on Office Manager, Site Manager and...
