by Abraham Whaley | Jun 13, 2012 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Human Resources, Innovation, Leadership
We are very excited today to announce two new products available for purchase in the Manage My Practice store! We have had a lot of requests for the recorded version of our Webcourse – Creating a Credit Card on File Program in Your Practice, and we are excited...
by Abraham Whaley | May 17, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
If you are like most people, you probably don’t even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate’s skills, and finding out if they can do the job, that we often over look important aspects...
by Mary Pat Whaley | May 8, 2012 | A Career in Practice Management, Human Resources, Leadership
In the movie “A Few Good Men”, there is a famous scene between a marine colonel on trial for war crimes (played by Jack Nicholson) and a navy officer prosecuting the case (played by Tom Cruise). Tom Cruise says to Jack Nicholson “I want the...
by Mary Pat Whaley | May 6, 2012 | Human Resources, Physician Relations
Learning “mindful meditation and communication” skills may sound to some doctors like a luxury for which they don’t have time, but new research from the University of Rochester confirms it may be well worth the investment for physicians...
by Mary Pat Whaley | May 1, 2012 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records, General, Human Resources, Innovation
Three technology trends are creating big opportunities for healthcare providers and managers to improve their bottom line, drive savings, and empower a mobile workforce with “The Cloud”: Improved cellular and network access to the Internet at all times,...
by Mary Pat Whaley | Apr 23, 2012 | 12 Ways to Supercharge Your Practice, Day-to-Day Operations, Human Resources, Leadership
Employees are the most valuable resource in any business. We hear that statement all the time. I believe it. Most managers would say they believe it. But a lot of managers don’t act as if they believe it. If you take it to heart and realize what the extreme cost...
