by Mary Pat Whaley | Jan 2, 2013 | A Career in Practice Management, Collections, Billing & Coding, Human Resources
Mary Pat: For the past 7 months, I’ve had the great pleasure of working as Interim Director of Coding for Marta de la Torre at Steward Medical Group, a mega group of 700 physicians and mid-level providers associated with 12 hospitals in Eastern Massachusetts. I...
by Mary Pat Whaley | Dec 31, 2012 | A Career in Practice Management, Day-to-Day Operations, Human Resources, Leadership
We can think of no better way to start the New Year than with the words of our friend Bob Cooper. Bob is the voice of sanity in the crazy world of management. We wish all our readers a Happy New Year and look forward to spending 2013 with you! ***** Think about the...
by Mary Pat Whaley | Oct 22, 2012 | Human Resources, Leadership, Manage My Practice Classics
This post is one of our top ranking posts of all time. This tells me that people continue to struggle with the process of evaluating employee performance. The point of the “5 Questions” evaluation is not to underline that the employee is often tardy or...
by Mary Pat Whaley | Oct 17, 2012 | Human Resources, Leadership
Sometimes a job just gets a little old, and even the best employees need a little something to get them re-engaged and excited again. Try one of the ideas below at your practice and let me know in the comments the ways you keep your staff energized and engaged! 1....
by Abraham Whaley | Oct 2, 2012 | A Career in Practice Management, General, Human Resources, Leadership
Many years ago at my first management job, I cried while firing an employee. It was the first time I had ever fired someone, and this employee was an older woman whose part-time job was being eliminated. She comforted me, patting my arm and offering me a Kleenex....
by Abraham Whaley | Aug 29, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
MMP: Welcome to Manage My Practice, Denise! What is your background in medical practice management? DPT: My first job in healthcare was in 1975 (I was 5 years old). I was hired to work in radiology having high hopes of...
