by Mary Pat Whaley | May 9, 2010 | Definitions
What is the 5 and 10 staff rule? I believe the first answer is the one that readers are asking about, but the others are interesting too. Customer Service: The 10-5 Rule states that when a patient moves to within 10 feet of you, you make eye contact. When a patient...
by Mary Pat Whaley | May 1, 2010 | Definitions
Also known as IP telephony, voice over broadband (VoBB), broadband telephony and broadband phone, VoIP refers to communication transported via the Internet. Traditional voice transfer is referred to as PSTN, which stands for public switched telephone network. You...
by Mary Pat Whaley | May 1, 2010 | Definitions
Clostridium difficile, often called C. difficile or “C. diff,” is a bacterium that can cause symptoms ranging from diarrhea to life-threatening inflammation of the colon. Illness from C. difficile most commonly affects older adults in hospitals or in long...
by Mary Pat Whaley | Apr 25, 2010 | Definitions
The Medicare Window is the 30-day period during which Medicare will pay for a patient to be readmitted to a Skilled Nursing Facility (SNF – pronounced “sniff”) facility under the following criteria: the patient has received Part A benefits covering a...
by Mary Pat Whaley | Apr 25, 2010 | Definitions
How many EKGs does Medicare pay for in a year? There are two types of electrocardiograms (abbreviated EKG or ECG) – screening and diagnostic. Medicare covers one screening EKG in the patient’s lifetime in conjunction with the Initial Preventive Physical...
by Bob Whaley | Apr 25, 2010 | Definitions
A benefit period is a defined period of time in which the services a Medicare beneficiary uses are measured. It is also called a “spell of illness”. A benefit period: starts the day a beneficiary goes into a hospital or skilled nursing facility (SNF) ends...
