by Mary Pat Whaley | Nov 1, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Finance, Medicare & Reimbursement
I took last week off to complete a project I’ve been working on since early this year – my first book! It’s really a workbook and it guides the reader through a program to move their practice from a back-end collection process to a front-end...
by Mary Pat Whaley | Oct 14, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records, Finance, Innovation, Medicare & Reimbursement
I invited readers of MMP, colleagues on LinkedIn, and Tweeps (friends on Twitter) to comment on my post “101 ideas for Increasing Revenue and Decreasing Expenses.” I’ve listed their ideas below and hope you’ll chime in on the comments with even...
by Mary Pat Whaley | Sep 30, 2009 | Day-to-Day Operations, Human Resources, Leadership
Sometimes employees do not understand or follow the most basic of workplace guidelines. Here is a simple but comprehensive list that you can tweak to make your own. It covers about 25 basics in a short list of ten “Golden Rules”. Make it part of each...
by Mary Pat Whaley | Sep 5, 2009 | Day-to-Day Operations, Electronic Medical Records, Finance, Medicare & Reimbursement
BUILD ON WHAT YOU’RE CURRENTLY DOING: 1. Add physician hours – add evening or weekend hours; start your office hours earlier and end hours later. 2. Reduce physician time off – decrease vacation or change weekly days off to 1/2 days off. 3. Set a...
by Mary Pat Whaley | Aug 23, 2009 | Day-to-Day Operations, Human Resources, Leadership
Why are staff meetings important? They are important because face-to-face communication is important to people and bi-directional communication is important to people. In other words, they want to see your face and they want to have a dialogue with you. They want to...
by Mary Pat Whaley | Aug 4, 2009 | Day-to-Day Operations, Physician Relations
Generally, doctors either think it’s okay to be late (and usually are) OR they don’t think it’s okay to be late and only are in rare cases. That’s who they are as people, just like us, and it’s rare to be able to change them. What I...
