by Abraham Whaley | Oct 4, 2012 | Day-to-Day Operations, Leadership
If you’ve ever started a new managerial job without much information (verbal, written or otherwise) from the previous manager about how and why things are done, and what the secret handshakes in the practice are,...
by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
by Abraham Whaley | Sep 26, 2012 | Collections, Billing & Coding, Day-to-Day Operations, Finance, The Manager's Minute (Video)
In Episode #9, Mary Pat answers one of the questions she gets most often on the site: Can You Charge Patients a Fee for Payment Plans?
by Abraham Whaley | Sep 24, 2012 | Compliance, Day-to-Day Operations, General
Since its release in 2008, Internet File Storage tool Dropbox has been a big hit with people who have to keep track of files on multiple computers. Users can download a free program that lets them upload files to “the cloud” (see: a server or servers connected to the...
by Mary Pat Whaley | Sep 11, 2012 | Day-to-Day Operations, Finance
What does a chemistry analyzer analyze? Chemistry tests fall into two broad categories, routine (also called general) and immunochemistry. This article will address routine chemistry testing in a medical practice laboratory and the next installment in this series will...
by Abraham Whaley | Aug 29, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
MMP: Welcome to Manage My Practice, Denise! What is your background in medical practice management? DPT: My first job in healthcare was in 1975 (I was 5 years old). I was hired to work in radiology having high hopes of...
