by Mary Pat Whaley | Apr 2, 2018 | Day-to-Day Operations
There are a million reasons a patient no-shows for an appointment, or calls right before their scheduled appointment to cancel. Some of the reasons are unavoidable, but all of them cost you money. Regardless of your specialty, location or patient population, no-shows...
by Mary Pat Whaley | Feb 27, 2018 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Quality
This month John Perry Barlow died. Described by Stephen Levy of Wired as a “cowboy, poet, romantic, family man, philosopher, and ultimately, the bard of the digital revolution”, Barlow penned a list he called the “25 Principles of Adult Behavior,” as a series of...
by Mary Pat Whaley | Feb 5, 2018 | Collections, Billing & Coding, Compliance, Day-to-Day Operations
What follows is an article adapted from one published in the Infintech News January 30, 2018. Infintech is my Credit Card on File gateway and credit card processor for my consulting business. It is also a company I recommend to clients. I’ve been working with my...
by Mary Pat Whaley | Jan 3, 2018 | A Career in Practice Management, Day-to-Day Operations
Excel (or any spreadsheet program, try OpenOffice if you don’t have Excel) should be the go-to tool for any medical practice manager who is tasked with data analysis. Examples of some of the data you should be analyzing in your practice: What are my net...
by Mary Pat Whaley | Sep 25, 2017 | Collections, Billing & Coding, Day-to-Day Operations, Medicare & Reimbursement
What’s new this flu season? The recommendation to not use the nasal spray flu vaccine (LAIV) was renewed for the 2017-2018 season. Only injectable flu shots are recommended for use again this season. CDC recommends use of the flu shot (inactivated influenza vaccine or...
by Mary Pat Whaley | Nov 20, 2016 | Collections, Billing & Coding, Day-to-Day Operations, Finance, Innovation
High Deductible Plans and CCOF Are Becoming Mainstream When we first starting teaching practices how to implement credit card on file (CCOF) in their practices in 2010, only a few practices had ever heard of it. Today, we get calls weekly from practices who need help...
