by Abraham Whaley | Aug 29, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
MMP: Welcome to Manage My Practice, Denise! What is your background in medical practice management? DPT: My first job in healthcare was in 1975 (I was 5 years old). I was hired to work in radiology having high hopes of...
by Abraham Whaley | Jul 2, 2012 | Amazing Customer Service, Day-to-Day Operations
At Manage My Practice we like to keep our posts informative and actionable – and not political. I’ve tried to provide the facts about the reforms, and how they could affect your patients and staff in an unbiased and professional manner – exactly how...
by Mary Pat Whaley | Jun 10, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, General, Practice Marketing
Any time I ask a practice about their pain points, they invariably name “the phones” as one of their toughest problems to solve. Phone calls are escalating as many patients are trying to avoid going to the doctor. That means instead of making an...
by Abraham Whaley | May 17, 2012 | Amazing Customer Service, Day-to-Day Operations, Human Resources
If you are like most people, you probably don’t even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate’s skills, and finding out if they can do the job, that we often over look important aspects...
by Mary Pat Whaley | Mar 14, 2012 | Amazing Customer Service, Collections, Billing & Coding
I recently had an experience at my doctor’s office where I had a problem with my account. Actually, I had been questioning why I hadn’t gotten a refund for 2 months but was told both times I was in the office by the receptionist that she...
by Mary Pat Whaley | Mar 7, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Leadership, Practice Marketing, Social Media
Call it an Advisory Board, a Focus Group, a Patient Board or Patient Council. Whatever you choose to call the group of patients you meet with regularly, you need to have a group of patients you meet with regularly. Why start an Advisory Board? You need to turn...
