by Mary Pat Whaley | Aug 26, 2013 | Amazing Customer Service, Compliance, Day-to-Day Operations, Electronic Medical Records, Innovation, Quality
Sometimes you find the most amazing things in your own backyard. In Research Triangle Park, NC, I found the wonderful Dr. Chuck Lee, President and Founder of Polyglot. I was bemoaning the lack of good translation software for healthcare and Sims Preston, CEO of...
by Abraham Whaley | Aug 13, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing
Patient relationship management is about more than just healthcare issues; it’s about building a connection that leaves your patients feeling that you genuinely have their personal interests in mind. We all love to be recognized, and your patients appreciate it when...
by Mary Pat Whaley | Aug 7, 2013 | Amazing Customer Service, Day-to-Day Operations, Human Resources, Manage My Practice Classics
Although I originally created this list for medical practices in 2009 and republished it in 2011, I think it still stands true today and applies to all workplace situations. Sometimes employees do not understand or follow the most basic workplace guidelines....
by Abraham Whaley | Aug 6, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing, Quality
Attracting new patients to your practice is one thing, but keeping them can be an entirely different issue. The days when you got to treat all members in a family from the cradle to the grave are long over, and regular attrition is an ongoing concern. You may not be...
by Abraham Whaley | Jul 29, 2013 | Amazing Customer Service, Headlines, Leadership, Medicare & Reimbursement, Practice Marketing, Social Media
I came across this video from the Henry J. Kaiser Family Foundation and thought “This is exactly the kind of content medical practices can use for their website and social media content.” In this seven-minute video, the “YouToons” learn how the...
by Abraham Whaley | Apr 14, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Leadership, Quality
Some organizations will use the terms essential and non-essential workers as a way to distinguish between who needs to be on site in the event of an emergency, and who does not. I do understand the purpose of this distinction, however, it’s very important that...
