by Mary Pat Whaley | Dec 31, 2012 | A Career in Practice Management, Day-to-Day Operations, Human Resources, Leadership
We can think of no better way to start the New Year than with the words of our friend Bob Cooper. Bob is the voice of sanity in the crazy world of management. We wish all our readers a Happy New Year and look forward to spending 2013 with you! ***** Think about the...
by Abraham Whaley | Dec 9, 2012 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Leadership, Quality
During the holiday season we are reminded to give thanks and extend our best wishes to family, friends, and colleagues. It’s a time to step back and reflect upon the accomplishments achieved in collaboration with your team, and feel a sense of gratitude for...
by Abraham Whaley | Oct 24, 2012 | A Career in Practice Management, Day-to-Day Operations, Leadership, Physician Relations
We recently had the opportunity to observe three Presidential debates. Undecided voters watched the responses from both President Obama and Governor Romney to determine who they would like to vote for. Some people were interested in learning more about each...
by Abraham Whaley | Oct 2, 2012 | A Career in Practice Management, General, Human Resources, Leadership
Many years ago at my first management job, I cried while firing an employee. It was the first time I had ever fired someone, and this employee was an older woman whose part-time job was being eliminated. She comforted me, patting my arm and offering me a Kleenex....
by Mary Pat Whaley | Sep 5, 2012 | A Career in Practice Management, Compliance, Leadership
With the Republican convention now completed and the Democratic convention in full swing, it’s interesting to observe how both parties attempt to brand their candidates as being the most reliable and trustworthy. As citizens we try to understand each...
by Abraham Whaley | Jun 13, 2012 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Human Resources, Innovation, Leadership
We are very excited today to announce two new products available for purchase in the Manage My Practice store! We have had a lot of requests for the recorded version of our Webcourse – Creating a Credit Card on File Program in Your Practice, and we are excited...
