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Understanding Health Insurance Plan Models

by Mary Pat Whaley | Jul 24, 2013 | A Career in Practice Management

      One of the (many) things that separates the business of medicine from so many other industries is the complexity of healthcare reimbursement. The healthcare reform process in the United States is shining an unrelenting spotlight on the price...

Your Practice Management Software Is Only As Good As Your Practice Management

by Mary Pat Whaley | Jul 23, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance

  A colleague of mine has been part of a well-known PM/EMR company’s software support team for 10 years. She often tries to steer people to me when she cannot solve a client’s problems with a software solution. Even though she was once a practice...

MOOC For Healthcare: What Can You Do (for Free) to Improve Your Management Skills?

by Mary Pat Whaley | Jul 8, 2013 | A Career in Practice Management, Headlines, Leadership

Our clients and readers are constantly asking “What do I need to do to be ready for all of this change in healthcare?” There is so much to digest, plan for and keep track of that our industry is constantly seeking new skills to confront new challenges....

Master the Vacation Balancing Act

by Mary Pat Whaley | Jul 2, 2013 | A Career in Practice Management, Day-to-Day Operations, Quality

This article was originally published on LinkedIn as a part of their Influencer series. Summer is traditionally the slow time of the year for healthcare. Summer in medical settings means vacations and staff coverage, new physicians fresh from residency, and more...

Everyone Is Essential: Guest Author Bob Cooper

by Abraham Whaley | Apr 14, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Leadership, Quality

Some organizations will use the terms essential and non-essential workers as a way to distinguish between who needs to be on site in the event of an emergency, and who does not. I do understand the purpose of this distinction, however, it’s very important that...

[Slide Deck] How Doctors Are Paid Today: Understanding RVUs

by Mary Pat Whaley | Mar 27, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Medicare & Reimbursement

There’s a lot of talk today about how physicians (and other care entities) are paid. This slide deck discusses how the system used predominantly today (RBRVS) to pay physicians came to be and how Medicare and other payers calculate a payment. Download this Slide...
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