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I don't often find articles that reflect my own views as closely as the article "10 Ways to Keep Employees Happy" from HowStuffWorks by Cristen Conger does. Not only does Ms. Conger hit the list with 10 strong concepts, but she also gives great sources to back up her...
Lean is a topic that has interested me since I had the pleasure of meeting and speaking with Cindy Jimmerson, founder and President of Lean Healthcare West. Cindy, the author of several books, is passionate about Lean and has experienced tremendous success in bringing...
This 14-minute video is a staple for training medical office staff to see things from the patient's perspective. The video tells the parallel stories of Bob, a patient with a hurt shoulder, and his dog Max, visiting the veterinarian for a hurt paw. The two patients...
The revenue cycle for a medical practice is the process of collecting reimbursement for a provided service. Some of the common steps are: Development of a "retail" fee schedule and a financial policy (payment practices.) Negotiating and signing payer contracts to...
Blue Ocean Strategy is a business strategy book authored by W. Chan Kim and Renee Mauborgne. The central theme of the book is rejecting competition in current business lines and creating new demand, services or goods, a so-called "Blue Ocean." Wikipedia describes the...
The consumerist patient is one who takes an active interest in the cost of his/her healthcare services. This may be a change for practices as patients of the past would not ask any questions about the cost of services, particularly if their insurance plan covered all...
Economic credentialing is the practice of denying clinical privileges because of financial rather than competency concerns. Hospitals can dismiss a practitioner for economic credentialing reasons at any time; they do not need to wait until the end of a reappointment...
The Centers for Medicare & Medicaid Services (CMS) have become aware of a scam where perpetrators are sending faxes to physician offices posing as the Medicare carrier or Medicare Administrative Contractor (MAC). The fax instructs physician staff to respond to a...
Nextgov.com's Bob Brewin reported June 8, 2009 that the Military Health System (MHS) has added social networking tools to its web portal serving 1.4 million people on active duty. The social networking tools are designed to connect with the 18-24 year-old demographic...
In March 2009, PBS's documentary program Frontline aired "Sick Around the World", a look at healthcare in five capitalist democracies: the United Kingdom, Japan, Germany, Taiwan, and Switzerland. The documentary attempts to answer the question "What can the US learn...
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