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Greg Fawcett has been a key partner for our clients and readers by providing us with a marketer's perspective on how to get your practice's message to your current and potential patients. In this blog post, originally published on the Precision Marketing Partners...
The User Experience, according to ISO Standards is defined as "a person's perceptions and responses that result from the use or anticipated use of a product, system or service." I recently had a User Experience at a new hair salon. I left my previous hair salon...
If you read my alert from August or the followup article on Audit Red Flags to Avoid, you are aware that CMS hired an accounting firm, Figliozzi & Company, to audit the compliance of eligible providers and eligible hospitals that had already received payment under...
I would like you to think about a great boss or mentor you had sometime in your career. What made them great? When I ask this question to seminar participants or during an executive coaching session I get responses such as "Gives me excellent ongoing feedback", "Has a...
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...
Greg Fawcett has been a key partner for our clients and readers by providing us with a marketer's perspective on how to get your practice's message to your current and potential patients. In this blog post, originally published on the Precision Marketing Partners...
Adding an employee to any business takes some serious consideration. Regardless of whether you are replacing someone who left the company or you are adding an entirely new position, adding an employee is a serious commitment. At the point that you are ready to make an...
In our consulting practice we are seeing physicians fleeing hospital employment just when many people are predicting the death of the private medical practice. We affectionately call these physicians our "Single Shingles" and they are approaching private practice much...
A Manage My Practice Webinar: Starting a Credit Card on File Program in Your Practice We know patients are bearing more of the financial burden for healthcare, particularly in the form of High Deductible Health Plans (HDHPs), so it falls to the provider to collect the...
In 2011, the Centers for Medicare and Medicaid (CMS) unveiled a new benefit to address the need for annual care for seniors. It was widely hailed as a wonderful thing for Medicare patients who previously had no preventive care unless they paid out-of-pocket for a...
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