by Mary Pat Whaley | Jun 14, 2011 | Amazing Customer Service, Day-to-Day Operations, Human Resources
Do your employees “get it”? If not, add this simple form to your tool box. These three concepts – customer service, professionalism, and HIPAA – are the basis for 80% of your everyday performance issues. Tweak the language to fit your...
by Mary Pat Whaley | Jun 12, 2011 | Medicare & Reimbursement
CMS will host a national provider call on the upcoming mandatory accreditation program for all suppliers that furnish the technical component of advanced diagnostic imaging on Thursday, June 23, 2011 from 2:30 – 4:00 p.m. EST. Subject matter experts will...
by Mary Pat Whaley | Jun 9, 2011 | Innovation, Practice Marketing, Social Media
Peter Polack, MD of Medical Practice Trends interviewed me recently for a series of podcasts for his site. Here’s the first one, on Why Does a Physician’s Practice Need a Website?
by Mary Pat Whaley | Jun 7, 2011 | Finance, Physician Relations
Based on a great conversation I had on LinkedIn recently, I decided to write about physician productivity models and the hybrid model (encounters and work RVUs) I developed for a hospital-sponsored family practice program. This bonus model rewards providers seeing...
by Mary Pat Whaley | Jun 5, 2011 | A Career in Practice Management, Human Resources
My post from 2010 on how much healthcare managers make is one of my most-visited posts ever. It’s time to revisit the data and talk about the direction healthcare jobs are taking. First, some clarification on Office Manager, Site Manager and...
