by Mary Pat Whaley | Sep 21, 2011 | Collections, Billing & Coding
Recently, my friend Bob approached me with an idea. He has decided that he wants to become a medical coder. When he first told me he was interested in exploring coding as a career, I didn’t really think he knew what he was talking about. As Bob itemized the reasons...
by Mary Pat Whaley | Sep 18, 2011 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Practice Marketing
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...
by Mary Pat Whaley | Sep 16, 2011 | Day-to-Day Operations, Medicare & Reimbursement
NOTE: The 2012 – 2013 flu shot codes can be found here. ———————————– Today the Centers for Medicare and Medicaid Services (CMS) released the new pricing for flu shots for Medicare patients...
by Mary Pat Whaley | Sep 13, 2011 | Collections, Billing & Coding
In Part 1 of this series we explored payers. Now it’s time to develop your financial policy. This is your foundational document for everything that happens with patient financial interactions. Your financial policy will confirm for patients and staff what your...
by Mary Pat Whaley | Sep 12, 2011 | Learn This: Technology Answers, Practice Marketing, Social Media
The healthcare website that had its humble beginnings as a digital brochure has morphed into one of the most important resources a practice has. Your website must be able to: attract and capture new patients, retain and engage existing patients, provide a platform for...
