by Mary Pat Whaley | Feb 12, 2012 | Electronic Medical Records, Headlines, Medicare & Reimbursement, Medicare This Week
(PQRS) AM News Reports 2012 Last Year for Physicians to Voluntarily Report Quality Data (jump to story) (PQRS & eRX) National Provider Call: Claims-Based Reporting for the Physician Quality Reporting System & Electronic Prescribing Incentive Program (jump to...
by Mary Pat Whaley | Feb 7, 2012 | Amazing Customer Service, Memes, Practice Marketing
Who Is Press Ganey and why are they measuring patient satisfaction? In 1979, Irwin Press, PhD focused his interest on the modern patient experience, the study of which would lead him to become known as a patient satisfaction expert. In 1984, Dr. Press introduced the...
by Mary Pat Whaley | Jan 22, 2012 | Medicare & Reimbursement, Medicare This Week
e-RX: Medicare e-prescribing hardship exemptions under review (jump to story) EFT: suppliers and providers who are not currently receiving Medicare EFT payments are required to submit the CMS-588 EFT form (jump to story) SNFs: Allowing Physician...
by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jan 10, 2012 | Innovation, Leadership, Learn This: Technology Answers, Physician Relations, Practice Marketing, Social Media
Grand Rounds is a weekly summary of the best healthcare writing online, featuring stories, opinion and analysis from doctors, nurses, patients, researchers and administrators, as well as journalists. Each Tuesday, a different blogger takes the helm, publishing a new...
