by Mary Pat Whaley | Feb 27, 2018 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Quality
This month John Perry Barlow died. Described by Stephen Levy of Wired as a “cowboy, poet, romantic, family man, philosopher, and ultimately, the bard of the digital revolution”, Barlow penned a list he called the “25 Principles of Adult Behavior,” as a series of...
by Mary Pat Whaley | Feb 5, 2018 | Collections, Billing & Coding, Compliance, Day-to-Day Operations
What follows is an article adapted from one published in the Infintech News January 30, 2018. Infintech is my Credit Card on File gateway and credit card processor for my consulting business. It is also a company I recommend to clients. I’ve been working with my...
by Mary Pat Whaley | Jan 30, 2018 | A Career in Practice Management
I recently was asked how to start consulting in the medical practice management space. I love consulting, but it’s not nearly as glamorous and freewheeling as it might look. Don’t Quit Your Day Job Unless you have an amazing referral stream or money to put...
by Mary Pat Whaley | Jan 24, 2018 | Collections, Billing & Coding, Compliance, Practice Marketing, Social Media
Credentialing new physicians is the definition of Catch-22. You can’t start the process too early as payers won’t accept the application (especially if the physician doesn’t have their malpractice in place), and by the time payers will accept the...
by Mary Pat Whaley | Jan 16, 2018 | Amazing Customer Service, Practice Marketing
It is important to address every online review – good or bad – publicly so that others reading the review will know you are responsive to patient communication and concerns. Here’s How to Respond Here are some simple steps to addressing a bad review,...
