by Mary Pat Whaley | Aug 4, 2009 | Day-to-Day Operations, Physician Relations
Generally, doctors either think it’s okay to be late (and usually are) OR they don’t think it’s okay to be late and only are in rare cases. That’s who they are as people, just like us, and it’s rare to be able to change them. What I...
by Mary Pat Whaley | Aug 2, 2009 | Innovation
One of my secret weapons to save time and get things done efficiently is Jott. Jott Assistant is a simple way to translate my thoughts into mail using my phone. When I think of something that I need to do, or an email I want to send to someone, I call Jott (I have it...
by Mary Pat Whaley | Jul 26, 2009 | Day-to-Day Operations
Sometimes when I feel like challenging myself I’ll try to make a checklist in the form of the ABCs. It’s a great brainstorming technique and you can take a little poetic license just for fun. Here’s a list for new practice start-ups or practices...
by Mary Pat Whaley | Jul 21, 2009 | Day-to-Day Operations, Human Resources
A reader recently posed the question “Should a medical office manager eat lunch with the staff?” This question is more complex than one might originally think, and a lot of psychology actually plays into the answer. Here are some guidelines to help...
