by Mary Pat Whaley | Mar 17, 2010 | Innovation, Learn This: Technology Answers, Memes, Practice Marketing, Social Media
With huge growth in 2009, social media is not just a passing trend used by online marketers; it’s a real, effective method of communicating ideas, sharing information and connecting with people across all age and socioeconomic groups. Healthcare, while slower to adopt...
by Mary Pat Whaley | Mar 14, 2010 | Amazing Customer Service
Here’s a companion piece to my recent list “50 Ways to Attract New Patients to Your Practice.” Once a patient makes an appointment to see your provider, be sure to keep them coming back by wowing them with your customer service. FRIENDLY Introduce...
by Mary Pat Whaley | Mar 12, 2010 | Definitions
eWaste is broken, obsolete or otherwise discarded electronics equipment. With healthcare moving forward to new products and technology, a lot of ancient systems are going to require proper disposal. Who ya gonna call?
by Mary Pat Whaley | Mar 10, 2010 | A Career in Practice Management, Leadership
Dear Mary Pat, I have recently been promoted to the Office Manager position. I’m nervous and excited all at one time. I’m worried about how the staff is going to react since I’m their friend and we have great times together at the office and out of...
by Mary Pat Whaley | Mar 7, 2010 | Electronic Medical Records, Headlines, Medicare & Reimbursement
NOTE: Read my latest post on how to register and attest for the EHR Incentive Programs here. Where Did the Idea of Meaningful Use of Electronic Medical Records Come From? The American Recovery and Reinvestment Act of 2009 was signed by President Obama on February 17,...
