by Abraham Whaley | Oct 2, 2012 | Amazing Customer Service, Compliance, Day-to-Day Operations, The Manager's Minute (Video)
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
by Abraham Whaley | Oct 2, 2012 | A Career in Practice Management, General, Human Resources, Leadership
Many years ago at my first management job, I cried while firing an employee. It was the first time I had ever fired someone, and this employee was an older woman whose part-time job was being eliminated. She comforted me, patting my arm and offering me a Kleenex....
by Abraham Whaley | Sep 26, 2012 | Collections, Billing & Coding, Day-to-Day Operations, Finance, The Manager's Minute (Video)
In Episode #9, Mary Pat answers one of the questions she gets most often on the site: Can You Charge Patients a Fee for Payment Plans?
by Abraham Whaley | Sep 24, 2012 | Compliance, Day-to-Day Operations, General
Since its release in 2008, Internet File Storage tool Dropbox has been a big hit with people who have to keep track of files on multiple computers. Users can download a free program that lets them upload files to “the cloud” (see: a server or servers connected to the...
by Abraham Whaley | Sep 18, 2012 | The Manager's Minute (Video)
In Episode #8, Mary Pat details how to handle one of the practice manager’s most sensitive duties: dismissing delinquent or problem patients.
