Who’s Listening to Our EHR Issues?


Who You Gonna Call When Your EHR Sucks...the Life Out of You?






We hear more and more every day about EHR problems and physician dissatisfaction with performance and usability, and the way the federal government makes them use it. So, who should physicians complain to?

Of course you should complain to the vendor about usability, and complain in groups when possible. I’ve started several user groups in the past and have had success in communicating with vendors to improve their products. The key is keeping the User Group independent from the vendor, which takes committed volunteers.

In addition, you may want to complain to the Office of the National Coordinator (ONC) and hope that other physicians will do the same and there will be traction gained by many voices. The ONC has just launched an online complaint form for this purpose, but note, Coordinator Karen B. DeSalvo, MD only wants to hear about problems with certified EHRs.

Don’t know if your EHR is certified? Check here.

The American Medical Association (AMA) is also working on behalf of physicians with a campaign called “Break The Red Tape” which calls upon physicians to write about (or video) their EHR story. Even if you don’t plan to share your EHR story, be sure to click on the link and hear from real people.

Physicians (and their staffs) are overwhelmed with all the mandates. As a consultant, I no longer work with Meaningful Use, PQRS/VBM or PCMH. I refer practices to other consultants for these needs because I would rather work on what I think is meaningful in medical practice today – practice business models and strategies that bring more satisfaction to the physician and the patient.

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Posted in: Electronic Medical Records, Headlines, Learn This: Technology Answers

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  1. Sue Ann September 25, 2015

    This is so ironic.

    Three practices in our area are moving to another EMR/EHR right now, as we speak, on the eve of ICD10.

    It’s gotta be bad if they’re doing that.

    One clinic is on their third EMR, one is on the second (after one year on the first) and another is on their fifth.

    We, luckily, are still on our first. All the charting works, the billing works, the scheduling works, and it flows together well. We are in a good position for ICD10, also, which is unusual.

    Nothing is perfect, and we will have to make adjustments, and we have worked pretty hard to get it all in alignment – no system is the way you want it out of the box, ya gotta work on it. We have been on this system for 11 years, so we know how to get it done.

    Thank you, Jesus.