by Mary Pat Whaley | Jun 21, 2011 | Amazing Customer Service, Practice Marketing
My husband and I went to our favorite restaurant for Father’s Day last week and had an unusual, but delightful experience when we were visited by Ruth. We had been to this restaurant a number of times since we moved to Cary last fall, but had never met Ruth. A...
by Mary Pat Whaley | Dec 26, 2010 | Amazing Customer Service
Many years ago when I started in healthcare I noticed a certain attitude of the staff toward the patients. It was as if the physicians, nurses and other staff were bestowing an honor upon the patients when they provided them with care. It was not until later that I...
